Privacy Policy

At NW PLUS TV, we value your privacy. In this regard, we strive to ensure that the use of your personal data that we collect from you is lawful, protected, and stored in such a manner that conforms to data protection practices, resulting in user satisfaction.

This privacy policy explains the information that we collect, its use and importance in the provision of NW PLUS TV services.

This privacy policy applies to all our services unless specified otherwise.

Please also read our Terms of Service which describe the terms under which our services are provided to you.

By accepting our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Should you have any questions regarding our use of your personal data, please Contact Us on our page.

Overview: We may receive and collect data from you in several ways including when you sign up to the NW PLUS TV Service, stream, or access NW PLUS TV Service and content, you give payment details for subscription of NW PLUS TV Service, you give ratings and preferences, account settings, you Contact Us, you participate in a marketing or promotional activity conducted by ourselves, or provide data to us in any other way.

Information We Collect: We collect the following categories of personal data when you sign in using our NW PLUS TV Service:

• •Personal Information and Contact Information: You will be required to provide your name, email address, and contact information when you sign up to our Service.
• •Financial Information: In order to access our subscription packages, we shall collect your details of payment, including but not limited to certain credit and debit card information, as well as payment details for mobile money transactions and payments.
• •Preferences: We collect and process certain information regarding your preference of movies, TV shows, podcasts and other data inferred from your choice and selection of content titles.
• •Search Queries and Voice Commands: We collect information regarding your search queries and voice commands in order to display the content queried and suggest similar titles based on the search queries.
• •Location: Based on your IP address when you use our NW PLUS TV Service, we may collect your geographical information based on the location of the device used to access our services.

Purposes: Collection and processing of your personal data is necessary for the creation of a contractual relationship between yourself and ourselves and for the enabling of access to the NW PLUS TV Service. The purpose for which we process your data is therefore:

• •To create and maintain your NW PLUS TV account, and to authenticate your access to NW PLUS TV Service;
• •To provide you with user support services;
• •To provide you with unique movies, shows and creative content that is tailored to your preferences using our robust NW PLUS TV algorithm;
• •To process and manage your payments for your subscription to our NW PLUS TV Service;
• •To facilitate research, analytics, user experience improvement, technical support and security of the NW PLUS TV Service;
• •To establish the defence of legal claims, as well as investigate on alleged potential violations of our Terms of Service;
• •To fulfil our obligations to our business partners for the purpose of offering NW PLUS TV services and for the purposes of financial considerations thereto;
• •To manage your direct marketing preferences, consents, and communication channels; and
• •To fulfil the requirements under the laws of Kenya, more specifically, the Data Protection Act No. 24 of 2019.

Disclosure of Personal Data

Your Rights

You have the following rights with respect to the data processed by NW PLUS TV:

Direct Marketing

Overview: NW PLUS TV is committed to ensuring that all direct marketing activities are conducted lawfully, transparently, and in line with the data protection laws and practices of the Republic of Kenya.

Purpose: We use direct marketing to communicate information we believe may be of interest to you, such as updates on new content and promotional offers.

Changes to this Privacy Policy

• •We shall update this Privacy Policy from time to time, in compliance with the relevant and applicable laws, regulations and other compliance requirements.
• •Relevant notice will be given regarding the change of policy and the date that the updated Privacy Policy takes effect.
• •If you do not wish to accept the change of the Privacy Policy, you may cancel your use of the NW PLUS TV Service.
• •Use of NW PLUS TV Service after a change of the Privacy Policy shall be deemed to be an acceptance to the change of the Privacy Policy.